Effect of New Technology Adoption by Customs on Logistics Performance in The Logistics Indus
Keywords:
electronic cargo tracking management cargo scanner management solution logistics performance transport operatorsAbstract
Purpose: This study sought to investigate the effect of new technology adopted by customs on logistics performance in Nairobi.
Design/ Methodology/Approach: It adopted a descriptive cross-sectional research design. The target population were 300 customs officers and managers of logistic companies within Nairobi. A sample of 171 customs officers and logistics managers were selected using stratified random sampling technique. Data was collected using structured questionnaire. The descriptive and inferential statistical analysis techniques were employed by the study. To investigate the relationship between the independent variables and dependent variable, correlation and multiple regression analysis was used. Correlation analysis established the strength of linear association between the variables. On the other hand, a multiple linear regression model tested the significance of the influence of the independent variables on the dependent variable.
Findings: The results of the descriptive statistics were summarised in form frequencies and percentages tables and figures. The findings show the relationship between the independent and the dependent variables. It was thus revealed that single window system and (β=0.346, p=0.000), electronic cargo tracking management systems (β=0.258, p=0.000) and cargo scanner management solution (β=0.330, p=0.000) have a significant and positive relationship on the logistics performance of transport operators at ICDE.
Contribution to policy and practice: The custom department under the KRA would also benefit from this research. It would be a useful research material for the customs departments since their consultants would find it as a helpful reference material in advising their investors as well as the government on some of the practical application of the new technology such as the electronic cargo tracking systems, single window system and cargo scanner management solution in other counties in the country. Moreover, those businesses that would have benefitted from the customs services would be able to understand the importance of the adoption of new technology in enhancing service delivery to them
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