The Role of Behavioral Competencies in Enhancing Supply Chain Resilience and Firm Performance: The Moderating Influence of Internal Integration.

Abstract

This study examines the mediating role of supply chain resilience in the relationship between behavioral competencies and firm performance, as well as the moderating effect of internal integration on the link between supply chain resilience and firm performance. An explanatory research design was employed, utilizing a purely quantitative approach. Data were collected from 227 healthcare delivery firms in the Ashanti Region of Ghana using convenience and purposive sampling techniques. Structural equation modelling (SEM) was used for data analysis. The results reveal that behavioural competencies have a positive and significant impact on supply chain resilience, which, in turn, positively and significantly influences firm performance. Moreover, supply chain resilience significantly mediates the relationship between behavioural competencies and firm performance. Additionally, internal integration was found to positively and significantly moderate the relationship between supply chain resilience and firm performance. This study offers valuable insights into how behavioural competencies contribute to supply chain resilience and, ultimately, to firm performance. It also highlights the critical role of internal integration in strengthening the impact of supply chain resilience. The findings contribute to both theoretical understanding and managerial practice within the context of healthcare supply chains.